Task Manager
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Platform: Android
The Task Manager application offers store leaders to review and manage internal store operations through a dashboard and provides actions to manage associate schedules, truck deliveries and creating/managing associate tasks. Also, a dashboard displayed visualizations of KPIs and associate performance (ie. how many cases stocked, stocking rate) and current/weekly metrics. This project was featured on Progressive Grocer. Read more |
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My Role
My role was a product designer for this project with the task of creating the experience by wire framing the structure, developing mockups using Deloitte design system and developing the end-to-end prototype. Thus, allowing users to view different states of dashboard and add tasks, change associate schedules, manage truck deliveries and perform opening/closing checklist operations.
The Challenge
The challenge was to create a purpose-built application, which offered an easy-to-use process for conducting internal operations tasks. As anyone who's worked in retail know that internal operations are the most frustrating and time-consuming activities for associates. I started working with the task management team at Kroger to gain some insight into daily associate task flows.
Moreover, these tasks were done on paper and it was difficult to understand how associates would adopt a comprehensive digital solution to tasks they've been doing manually and solving complexities inherent in their work and transforming them into an easy-to-use digital solution.
Moreover, these tasks were done on paper and it was difficult to understand how associates would adopt a comprehensive digital solution to tasks they've been doing manually and solving complexities inherent in their work and transforming them into an easy-to-use digital solution.
Research: User Discovery and Associate Interviews
I worked closely with the Task Management team at Kroger to gather insights about the internal store operations that associates performed. We had multiple discovery sessions to review current process for conducting internal store operations and understand their needs and goals. The discovery sessions had product owners, product managers, design director and marketing managers.
I looked at current processes that associates perform on a weekly basis and determined that these processes can be broken up into several categories. These insights were gathered during the discovery sessions and associate interviews.
I looked at current processes that associates perform on a weekly basis and determined that these processes can be broken up into several categories. These insights were gathered during the discovery sessions and associate interviews.
- There are five audits or walks associates do every day. These audits are performed throughout with first being in the morning and continuing throughout until final audit at closing.
- Each audit is a visual check of mutliple facets, such as general cleanliness of area and products not being expired and determine whether something needs more work on it
- Manage associate schedules by removing associates who called out and adding a new shift for an associate
- Manage truck deliveries
- Delegating tasks to associates like stocking, sanitizing or performing audits
- Performing a checklist of tasks at opening and closing shifts
