Smart Services User Experience
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Platform: Desktop The Smart Services User Experience (SSUE) tool is a dashboard-style desktop application that allows for Cisco's customers to manage, view and respond to critical alerts for their Cisco tools. |
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My Role
My role was UX lead on the Smart Grid tool, in which I led a small team to create wireframes and mockups by working in an iterative design manner with engineers, product managers and other UX designers among others. I had many meetings with the stakeholders and worked with my offshore design team to make necessary updates based on changing requirements or findings from the usability studies.
The Challenge
The challenge was to identify the best way to enable fast search of individual data rows thru filtering and search; differentiate clearly between global and contextual menu items on the dashboard feature and enable for effective manipulation of data rows like editing data cells, deleting and viewing child rows.
Usability Test
A qualitative informal paper prototype study was conducted on the Smart Grid application with Cisco employees. In this study, we strive to understand how users reacted to design layout and labeling terminology as well as providing them with scenarios and asking how they would complete the scenario with the designs.
We asked participant feedback on some key screens.
We asked participant feedback on some key screens.
Participants liked the Quick filtering capabilities that allows them to easily narrow down the data table into consumable and manageable units. However, they had difficulty understanding the relationship between global and contextual menu items. They were unsure that selecting a row in the data grid meant that certain contextual menu would appear and be applicable to that row.
