JAWID ELYACY | USER EXPERIENCE DESIGN
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Mobile Wallet

Expertise: Mobile Design, User Research, eCommerce
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Platform: Android app
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The purpose of Mobile Wallet is to create a single application focusing on payments.
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My Role

Mobile Wallet was borne out of the need to focus on 2 areas to enable fast transactions.
  • Person-to-Person payments
  • Secure eCommerce shopping

My role was a UX/UI designer for this project with the task of sketching some key screens, wire framing the structure and flows and creating the final UI designs.

The Challenge

We wanted to have a secure environment where Bank of America customers could shop online using a digital card.  They could also pay merchants in a convenient/secure way rather than the traditional method where their bank/credit card account numbers could be put at risk in a public setting.  

How could users shop online without their account numbers becoming compromised and pay merchants with just their app without giving them their credit cards?

Paper Prototyping Usability Test

We conducted an informal paper prototyping test with participants.  The participants were asked to complete several exercises on the paper prototype.

Tasks included:
  • Enhanced KYC capabilities to speed up profile updates
  • Person-to-Person money transfer
  • Manage plastic and digital tokens and their eComm shopping tokens
  • View Deals
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Main Findings
  • Users understood that their online virtual cards were linked to their bank card
  • Some users liked that the app would mask their actual account numbers with a tokenized account number​
           This is really cool.  This should be done with any credit card
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  • There were some confusion over turning on their personas to be visible nearby
  • Users liked the convenience of deleting and or refreshing their entire account info of their online virtual cards

Initial UI Design and Wireframes

I created the structure of the standalone app to show user flows and layout of the key screens. 
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Person-to-Person Flow

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Mobile Wallet Flow


User Flow

After the wireframes, I developed a prototype. I presented the prototype to the stakeholders and got buy-in from stakeholders.

Final Designs

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  • Home
  • UX/Visual Design
    • BMC Success Journey
    • Shelf Price Audit
    • PIT Inspection
    • Task Manager
    • TRMS Content Management System
    • Request for Information
    • ECHO Refund Transparency
    • Mobile Wallet
    • Fast Track
    • Customer Profile Engagement
    • Erica AI Assistant
    • Single Service Card Experience
    • Smart Services User Experience
    • SEPTA Designs
    • SmartDrive
    • Pet Adoption
  • Contact Me
  • About Me