Check out some of my projects below.

Reshaping Complex Store Operations Processes into a Simple and Intuitive Digital Mobile Experience

Deloitte Studios

At Deloitte Studios, I helped to shape the digital experiences of Kroger's price audit systems and processes to feel more human and brought cross-functional teams into alignment around shared goals and delivered solutions that worked directly to improve the associate journey.
Expertise: Store Operations, UX Design, User Journey

Transforming Associate Productivity and Store Operations Into a Digital Experience Comprising of Data Analytics and AI to Make Businesss Decisions in Real-Time

Deloitte Studios

I designed the experience for Task Manager, an associate productivity and store operations product, which allowed store leaders to manage labor, deliveries, tasks and store operations.
Expertise: UX Design, Retail, User Research
This project was featured in Progressive Grocer. Read More

Transforming a Legacy Customer Support Application into a New, Intuitive, User-Centered Application

Albertsons

The ECHO tool was an internal tool that allowed CSR agents to respond promptly to escalated tasks, approve/reject refund requests based on intelligent insights and view reports of past transactions.
Expertise: Fulfillment, UX Design, Cross-functional Collaboration

Converting PIT Inspection from an FR Handheld to a Zebra Device

Deloitte Studios

At Deloitte Studios, I worked on transforming the end-to-end experience of Powered Industrial Trucks (PIT) inspection, an associate-facing application that allowed for users to inspect PIT vehicles and submit the report of their inspections. My efforts enabled store associates to perform disparate actions from a central hub and provided a contextual process for performing the inspections and accessing reports.
Expertise: Mobile Design, CX Strategy, User Research

Transforming a Manual Customer's Company Verification Process Into an Intuitive, Self-Service Digital Experience

Wells Fargo

At Wells Fargo, I designed the digital experience for streamlining business customers' verification of their company's corporate information. This was shown to save considerable time, eliminate paperwork and manual signatures through the use of e-signatures.
Expertise: Commercial Banking, UX Design, Visual Design

Transforming e-Commerce Shopping by Utilizing Virtual Shopping Cards and Proximity Payments for an Intuitive Experience

Bank of America

I created designs for a standalone payment application by working with dev managers, business owners and other designers.  This was an Android application that utilized proximity payments technology to enable for faster and more secure transactions with merchants and online stores.
​Expertise: Mobile Banking, UX Design, e-Commerce

Transforming the Manual Process of Ordering Cashier's Checks and Money Orders into a Digital Experience

Bank of America

I designed the structure and user flows for the Fast Track tool in which users can order cashier's checks, foreign currency and change order.
​Expertise: Mobile Ordering, UX Design, User Research

Transforming Online Banking Experience for Mobile Single Service Accounts

Bank of America

The Single Service Card experience was borne out of the need to provide banking features that are in context to what kinds of tasks users perform on the online banking channel.  In essence, we strived to understand what primary tasks were important to users and what they would typically do thru online banking.
Expertise: Visual Design, Mobile Design, User Research

Creating a First-of-its-kind AI Assistant for Online Banking

Bank of America

At Bank of America, I designed the Erica AI, an artificial intelligence application that interacts with Bank of America's mobile app users via voice and consists of machine learning capabilities that lives within the mobile app system.
Expertise: Artificial Intelligence, UX Design, User Research

Designing an Internet Networking Tools Management Experience for Enterprise Customers

Cisco

The Smart Services User Experience (SSUE) tool is a dashboard-style desktop application that allows for Cisco's customers to manage, view and respond to critical alerts for their Cisco tools.
Expertise: Enterprise UX, Visual Design, Usability Testing
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